Tagged with customer relations
8 Tips for Great Customer Service in Ecommerce
Your customer service can say more about your business than your brand personality does. When done well, it can turn your casual website onlookers into loyal customers that spread the good word about your business. The essential elements of direct customer service are to be positive, helpful and to ...
Customer Service
05:55
Conversational Marketing 101: the Next Best...
Nowadays, people are hit over and over again by tidal waves of marketing messages on every channel out there. It’s not only annoying, but its making it hard for businesses to cut through the advertising noise and reach their people. For most marketers, there is a universal sentiment that more pers...
Marketing
06:57
The Difference: Inbound and Outbound Marketing
The best way to explain inbound marketing is by comparing it to traditional, outbound marketing. It might have a fancy name, but outbound advertising is something we’re all incredibly familiar with: TV and radio ads, flyers, catalogues, magazine and newspaper ads, billboards, cold calls, weekly ne...
Marketing
04:05
Inbound: The New Digital Marketing
Inbound is a business philosophy based around helping people. It encourages a humanistic and personable approach to business which helps brands create meaningful relationships with strangers, prospects, or customers. This means that inbound businesses are extremely customer-centric – they take spe...
Marketing
04:30
What is Inbound Marketing
With the rise of technology, the way we are marketed to has changed drastically. Digital marketing has gone from nice to have in the early 2000's to absolute necessity. In traditional marketing or outbound marketing you're fighting with the millions of other brands out there vying for the attention ...
Marketing
04:37
What is Business Development? A Quick Guide
Business development is the process to identify, nurture and close the deal with new clients and business opportunities to help drive your own business growth and profitability. Although business development is similar to sales and the sales process, it differs slightly. Business development isn't j...
Sales
04:47
Stop Begging Customers’ Reviews
If you know how to ask for reviews or testimonials it’s the biggest step towards actually getting the ones which have the power to attract new customers. If not – it’s time to build out your own review generator as it takes just a few steps to put yourself out there and ask people to rat...
Customer Service
05:38
Lead Nurturing: Make Friends & Influence Them
Lead Nurturing can be a tough concept to understand at the best of times even though it’s an integral part of a successful digital strategy. Relationship building is as important to your business as it is outside of it. You cannot assume that someone who likes your Facebook business page is certai...
Marketing
04:00
How to Engage Clients with Real-Time Marketing
When it comes to digital marketing, delivering relevant content to the right people at the right time is the key to success. Real-time marketing is one of the biggest marketing secrets for the small business as it helps to engage your clients and build brand loyalty just by creating up-to-date conte...
Marketing
02:45
Stop Begging Customers’ Reviews
If you know how to ask for reviews or testimonials it’s the biggest step towards actually getting the ones which have the power to attract new customers. If not – it’s time to build out your own review generator as it takes just a few steps to put yourself out there and ask people to rate you...
Customer Service
05:38
Getting More Sales with Lead Nurturing
Everyone has received multiple emails from a business that aren’t particularly relevant to your or your problems and aren’t even particularly helpful. You don’t feel particularly connected to the company, you don’t think of them as an authority and you haven’t had your problem solved. Watc...
